Use the following button to test your browser's current settings and confirm you can utilize the Viewer and its features. Navigate through the tabs, checkpoints, and video to ensure all features are working on your computer, tablet, or mobile phone.
The Freestone™ Viewer runs using HTML5. In order to use the Freestone™ Viewer, we recommend:
- The most recent version of Google Chrome, Firefox, Safari, or Microsoft Edge.
- A broadband network connection with a minimum download speed of 10 mbps and upload speed of 5 mbps. Check your internet speeds at OpenSpeedTest.com.
- The most recent version of your computer’s operating system.
For the best streaming experience, close all other tabs, browsers, windows, or programs. Use an ethernet cord instead of WiFi whenever possible.
Is my browser HTML5 compatible?
Test your browser's HTML5 video and audio compatibility by visiting this page. H.264 video and AAC audio must be supported.
Why aren't the PDF materials loading?
Errors can occur when trying to open large PDF files directly within the browser window. When this happens, we recommend downloading the materials to your computer. To download the PDF materials:
- Right-click on the PDF button and select Save link as (Chrome/Firefox), Save target as (Internet Explorer), or Download Linked File As (Safari) from the menu that appears.
- Choose a location to save the file on your computer.
- The browser should indicate once the file has been downloaded and may provide a link to open the file. If not, navigate to the folder on your computer where the file was downloaded to open.
Why do I hear an echo?
The most likely cause of an echo is having the webcast or webinar open in multiple browser windows or tabs. Please check your open browser windows for duplicate event streams running and close any extra windows/tabs.
Why is my video/audio constantly buffering?
This can be caused by a slow internet connection. You will need a broadband connection with a minimum download speed of 10 mbps and upload speed of 5 mbps. Check your internet speeds at OpenSpeedTest.com. Close all other browser windows or programs and use an ethernet cord instead of WiFi whenever possible to ensure the best streaming experience.
What is Microsoft Silverlight?
Silverlight is a cross-browser, cross-platform (Mac OS, Windows) and cross-device browser plug-in that helps companies design, develop and deliver applications and experiences on the Web. Installed as a free browser plug-in approximately 4MB in size, in less than 10 seconds, Silverlight enables a new class of rich, safe, secure and scalable cross-platform experiences.
Silverlight installation is fast and effortless for customers on both Mac OS and Windows platforms today.
Which platforms and browsers will Silverlight 3 support?
Silverlight will support all major browsers on both Mac OS X and on Windows. Particular care is being taken to account for differences in platform and browser capabilities to ensure a consistent experience including experiences on Firefox, Safari, and Internet Explorer.
How do I verify Silverlight is installed?
Verify your installation by visiting the Silverlight installation page.
What Silverlight self-help support options are available?
Microsoft offers a full Silverlight support forum on their site where you can search threads, ask questions and get answers to all your needs related to Silverlight. Click here to visit the Microsoft Silverlight forum.
What is Microsoft Office Live Meeting?
Microsoft Office Live Meeting is a commercial subscription-based web conferencing service operated by Microsoft.
What are the difference between versions?
- Office Live Meeting Client (Windows-based client) - The Windows-based meeting client is a full-featured Windows program that is installed and run from the end user's computer. Office Live Meeting users with Windows-based computers should use the Windows-based meeting client because it offers features that are not available with Office Live Meeting Web Access.
- Office Live Meeting Web Access (Web-based client) - Office Live Meeting Web Access (MWA) is a Java™ based alternative for users of the Office Live Meeting service who cannot install or run the Windows-based meeting client, usually because their computer runs an operating system that is not compatible with the Windows-based meeting client, such as Linux or Apple Macintosh, or their PC is locked down and does not allow installation of new software.
How do I verify Microsoft Office Live Meeting is installed?
Verify your installation by visiting the Webinar test.
What Microsoft Office Live Meeting self-help support options are available?
Microsoft offers a full Live Meeting support forum on their site where you can search threads, ask questions and get answers to all your needs related to Live Meeting. Click here to visit the Microsoft Office Live Meeting forum.